Privacy Policy

1. Information We Collect
We collect information you provide directly, such as your name, billing and shipping address, email address, phone number, and payment information when you make a purchase or create an account. We also automatically collect certain information about your device and how you interact with our site, including your IP address, browser type, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information
We use the information we collect to:

Process and fulfill your orders.
Communicate with you about orders, products, services, and promotions.
Improve, personalize, and analyze the use of our website and services.
Prevent fraud and enhance security.

3. Sharing of Information
We do not sell your personal information. We may share it only with trusted third-party service providers who assist us in operating our website, conducting business, and serving you (such as payment processors and shipping carriers), provided they agree to keep this information confidential. We may also disclose information when required by law.

4. Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:

Request to know the personal information we have collected about you.
Request deletion of your personal information.
Opt-out of the sale of your personal information (we do not sell data).

5. Cookies
You can choose to disable cookies through your browser settings. However, this may affect some functionality of our website.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.